Billing FAQ

How are words charged?

Writing, translation and rewrite are all charged one word for one word from your balance.

Keyword research is included with every plan. Additional keywords are charged at five words per keyword.

AI images are charged 200 words each.

Do words expire?

No. Unused words roll over and stay in your account for as long as your subscription is active.

Words only expire when your account is canceled.

I want more words

Run out of words and publishing stops until your plan renews. There are two ways around that, both in Billing.

Auto-Billing tops you up automatically whenever you run low. You set the maximum number of times it can charge you in a month, so it can never cost more than you expect.

One-Time Billing adds words right now with a single charge. Nothing recurring, and your subscription does not change.

Extra words and keywords are always billed at your plan’s rate. The bigger plans cost less per word, so if you are topping up regularly it is cheaper to upgrade than to keep buying. If you need 1 million or more words per month, contact us about an Enterprise account.

What if the writing or translation comes out wrong?

Tell us. Send the article URL if it is published, or the full text if it is not, and tell us exactly where the issue is.

Not everything is fixable. Some limits are in the underlying models and every AI tool is working under the same ceiling. We credit your account with replacement words, one credit per keyword, per account. No Edit Guarantee →

How do downgrades and upgrades work?

An upgrade is charged immediately and the words are added right away. You keep every word already in your balance, the new plan’s words and keywords are added, and your billing date moves to the day you upgrade.

A downgrade takes effect at your next billing date.

Words roll over whether you upgrade or downgrade.

How do cancellations work?

You can cancel anytime. There are no contracts or commitments.

Log in and go to Account > Billing, or email support@madwords.ai with a cancellation request.

Unused words expire when the subscription ends.

All articles, translations, rewrites and anything else created by MadWords stays yours forever.

Your MadWords account stays open for 18 months after cancellation. We email you 60 and 30 days before it’s permanently closed. You can download your content as a CSV file.

Can I get a refund?

Every initial payment comes with a 30 day money back guarantee on unused words. Contact us in the messenger on this page or email support@madwords.ai within the 30 days.